How do I publish a status update?

Open your service, go to Updates, select Post Update, choose a status, write a message and submit. The update appears on the public page and is emailed to confirmed subscribers.

Before you start

  • You are a member of the service with any role (SUPPORT, OPERATIONS or ADMIN).
  • The plan does not matter. This works on FREE and PRO.

Steps

  1. Sign in and open the service from the dashboard.
  2. Select the Updates tab, then Post Update.
  3. Choose a Status. Use Degraded Performance for slow or partial problems and Critical Outage when the service is unusable.
  4. Optional: choose a Component to limit the update to one part of the service.
  5. Write the Message. Select Preview to check the Markdown.
  6. Select Post Update.

Post a Status Update form with a component and message filled in

Questions

How do I mark a service as healthy again?

Post a new update with the status Operational. The page headline shows the worst status across the service and its components, so post Operational for each component you marked.

How do I fix a typo after posting?

Open Updates, edit the update and save. This works for 7 days after posting. The public page then shows "Edited" and the time.

No. Links, images, tables and raw HTML are removed from the public page.

How do I publish from a script?

Create an Application Programming Interface (API) key under API Keys and call POST /api/v1/services/{slug}/status. Creating keys needs the ADMIN role.