How do I close an incident?

On the Incidents tab, select Close next to the incident and confirm. Status Raptor posts "Resolved" updates and emails subscribers.

Steps

1. Open the service and select Incidents.
2. Select Close on the open incident and confirm.

What happens

• A "Resolved: <title>" update with the status Operational is added to the service, and to each component whose latest incident update was not Operational.
• Subscribers receive these updates and an "incident closed" email.
• The incident moves from Active Incidents to Incident History.

Questions

Can I reopen an incident?

No. Open a new incident instead.

How do I delete an incident?

An OPERATIONS or ADMIN member can select Delete on a closed incident within 7 days of closing. This removes the incident and all of its updates.