Incidents

An incident groups the updates about one ongoing problem. It has a title and a list of updates, and it is either open or closed.

Lifecycle

1. Open. The form takes a title (up to 256 characters), a status, a message and an optional component. The incident and its first update are created together. Subscribers receive an "incident opened" email.
2. Update. Any member can post further updates and attach them to the open incident.
3. Close. Closing adds a "Resolved: <title>" update with the status Operational to the service and to every component whose latest incident update was not Operational. Subscribers receive these updates and an "incident closed" email.

While an incident is open, it appears under Active Incidents on the public page. Afterwards it appears in Incident History.

Editing window

After closing, the incident and its updates can still be edited or deleted for 7 days. After that they are frozen.

Who can do what

Deleting an incident deletes all of its updates.