How do I open an incident?

Open the service, select Incidents, then Open Incident. Enter a title, choose a status, write the first message and submit. Subscribers receive an "incident opened" email.

Before you start

  • You are a member of the service with any role.

Steps

  1. Open the service. On Overview, select Create Incident, or use the Incidents tab.
  2. Enter a short title, up to 256 characters.
  3. Choose a Status. Operational is not offered when opening an incident.
  4. Optionally choose a Component.
  5. Write the Message and select Open Incident.

Open a new incident form

Questions

Can I open an incident without a message?

No. An incident is created together with its first update.

Where do visitors see it?

Under Active Incidents on the status page, until you close it.